At Savvystylesz, we are dedicated to delivering a reliable, transparent, and satisfying shopping experience for every customer. We value fairness, accountability, and the prompt resolution of customer concerns. This Grievance Redressal Policy explains the process through which complaints are handled efficiently, professionally, and in compliance with applicable laws.

What is a Grievance?

A grievance refers to any complaint, concern, or dissatisfaction relating to a product or service purchased through our platform for which a customer seeks a resolution. This may include, but is not limited to, issues concerning product quality or defects, incorrect or delayed deliveries, payment-related concerns, return, refund, or exchange matters, dissatisfaction with customer service, and questions relating to our policies.

How to Raise a Grievance

If you have a concern, we encourage you to contact us through our available support channels. The process is outlined below:

Visit Our Help Centre or Contact Us Page

Go to the Help Centre or Contact Us section available on our website or mobile application.

Select Your Issue

Choose the category or topic that best matches the concern you wish to report.

Submit Your Query

Provide all relevant information, including your Order ID, a detailed description of the issue, and any supporting documents or photographs, if applicable.

Once your request has been submitted, our support team will review the details and respond accordingly.

Escalation to Grievance Officer

If your concern remains unresolved or you are not satisfied with the response provided by our customer care team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.

To ensure transparency and compliance with legal requirements, Savvystylesz has appointed a dedicated Grievance Redressal Officer. The officer is responsible for supervising the grievance resolution process, ensuring impartial handling of complaints, and reviewing unresolved or escalated matters.

You may contact the Grievance Officer via email at nimbusnookkarts@gmail.com.

Grievance Handling Process

Acknowledgement: We will acknowledge receipt of your grievance by email within 48 hours of receiving it.

Unique Ticket/Reference ID: A unique grievance reference number will be generated and shared with you for future communication and complaint tracking.

Resolution Timeline: Our customer support team, together with the Grievance Officer, will make every reasonable effort to resolve your grievance as quickly as possible, generally within 7 working days, or within the period prescribed under applicable laws.

Updates & Communication: You will receive periodic updates regarding the progress of your grievance through your registered communication method.

Closure of Grievance

Your grievance will be considered resolved and closed under the following circumstances:

• When you receive a satisfactory resolution from our customer support team or the Grievance Officer.
• When you do not respond to our communications within a reasonable period after a resolution has been provided.
• When a final decision has been communicated in accordance with our policies and applicable legal requirements.

Contact Us

For any additional questions or to submit a grievance, please contact us at: nimbusnookkarts@gmail.com.

Note

This Grievance Redressal Policy may be revised periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.